Our experience with Helion Software has been AWESOME and I recommend them to any County looking to simplify the Recording processing in their office.
Not only are their products powerful and user-friendly but the staff backing them up are top-notch. Whether utilizing their Help Desk via e-mail or phoning them, we can count on a real human taking the request and promptly seeking a solution for us. It is comforting to have prompt, caring and knowledgeable resources available to us, especially resources that are right here in the USA.
We put the system into operation on December 1, 2008 – a day I will always remember as the day my job became a whole lot easier. Helion is the epitome of user-friendly as there are so many helpful tricks built into the system. But the most helpful feature of Helion is their wonderful, helpful, friendly staff who are right there when we need them for a question or issue. I truly, truly love Helion!
The Helion team is personable and addresses issues timely and according to user needs. County staff feel their ideas are genuinely heard and incorporated into the system. Implementation of new services appear seamless to the end user. A feeling of pride and excitement exists to operate with innovative and leading edge technology. Their continuous development of new ways to automate our processes creates efficiencies and better utilization of taxpayer money.