Undoubtedly one of the hallmarks of Helion is their customer service. The staff at Helion is always there for you – both professional and committed in making the best software products for public agencies, dedicated to their customers. Thank you Helion for making our professional life much easier!
Our office utilizes many Helion applications including Recording, eRecording, Scanning, Marriage Licensing and Receipting. These programs decrease our overall workload and drastically increase our efficiency. Helion’s customer service is exceptional.
Not only are they outstanding to work with, the product itself is exceptional. The processes they have created are efficient and easy to grasp and to execute. As a result of their efforts, I was able to effectively cross-train the staffs in the Elections and Administration sections of our office to work in Recording. As a result when our Office suffered a 30% cutback, we were prepared to continue to provide these services to Linn County citizens. Their work and demeanor have made them an indispensable part of the Linn County Clerk’s Office.
We are very pleased with our choice of Helion Software. Whether dealing with the executive office, business office, analysts, or support, the service is unsurpassed. Helion is committed to the success of its clients and it shows in their expertise, attention to detail, and responsiveness to requests. It has been a pleasure doing business with them and I look forward to continuing our business relationship.
Not only are their products powerful and user-friendly but the staff backing them up are top-notch. Whether utilizing their Help Desk via e-mail or phoning them, we can count on a real human taking the request and promptly seeking a solution for us. It is comforting to have prompt, caring and knowledgeable resources available to us, especially resources that are right here in the USA.
I would highly recommend purchasing Helion to any and all public entities. The ease of use for everyone from data entry to the public view is priceless. I have a better relationship with the public and researchers now because of ease of information in my office.
The Helion team is personable and addresses issues timely and according to user needs. County staff feel their ideas are genuinely heard and incorporated into the system. Implementation of new services appear seamless to the end user. A feeling of pride and excitement exists to operate with innovative and leading edge technology. Their continuous development of new ways to automate our processes creates efficiencies and better utilization of taxpayer money.
The reps with Helion are very responsive, helpful, and professional. We enjoy working with them, and are very satisfied with the relationship we have developed.
It is a pleasure to work with Helion. We love using the software for all our recording needs. Of even more value is the staff at Helion; they are quick to respond, very professional and easy to work with.
Our experience with Helion Software has been AWESOME and I recommend them to any County looking to simplify the Recording processing in their office.
I have never worked with a more friendly and responsive company than Helion Software. They are at the forefront of recording technologies and really seem to care about the success of my organization.
We put the system into operation on December 1, 2008 – a day I will always remember as the day my job became a whole lot easier. Helion is the epitome of user-friendly as there are so many helpful tricks built into the system. But the most helpful feature of Helion is their wonderful, helpful, friendly staff who are right there when we need them for a question or issue. I truly, truly love Helion!
Helion Software has been quite honestly the best thing that could have happened to the recording and receipting part of this County Clerk’s office. The support we receive from the Helion staff is absolutely phenomenal and regardless what my question or problem is, it is handled immediately and by someone with a “smile” in their voice. It doesn’t get any better than that!
It is both a pleasure and a privilege to work with the team at Helion Software. Helion consistently provides prompt and efficient support service to my office. It seems what matters most to Helion is that they provide complete customer satisfaction to their customers. Their software applications are the best in the industry. It’s an honor to have the Helion System in our Recording Department.
Helion is a great company to work with and their software and customer service is outstanding. They are very respectful of our county operations as they pertain to the recording software. I, as County Clerk, know that when I am gone from the office if my recording staff has problems, they can call Helion for assistance. I can’t say enough good things about them!
Helion Software solutions are well thought out and complete. Our ability to maintain the integrity of our records through the workflow processes and the internal audit functionality of this system has provided us with the ability to improve the accuracy and quality of our records, while at the same time, increasing the speed and efficiency of our services.